Refund policy

Refund Policy – Vastra London

At Vastra London, we take great care to ensure that every product is carefully inspected, quality checked, and securely packaged before dispatch.

No Refunds, Returns or Exchanges

As all our products are carefully selected and prepared for dispatch, we do not offer refunds, returns, or exchanges once an order has been placed, except where the item received is damaged or defective.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 24 hours of delivery.

To process your request, you must provide:

- Your order number.
- A clear unboxing video recorded from the moment the sealed package is opened, showing the damage or defect.
- Clear photographs of the damaged item (if requested).

Please note: Claims submitted without a complete unboxing video cannot be considered.

How to Report an Issue

Please contact us within 24 hours of receiving your order:

Email: vastralondon2026@gmail.com
WhatsApp: 07344 615003

Include your order details along with the required evidence.

Refund Process

If your claim is approved, your refund will be processed within 5–7 business days and credited to your original method of payment.

Important Information

- Shipping charges are non-refundable.
- Items that have been used, washed, altered, or returned without original tags and packaging are not eligible for a refund.
- Minor colour differences caused by lighting, photography, or screen settings are not considered defects.
- Slight weaving irregularities, thread pulls, small stain marks from the weaving process, or natural variations found in handloom and handcrafted fabrics are not considered manufacturing defects.
- Vastra London reserves the right to inspect all claims before approving a refund.